Terms of Service

A simple summary of how we handle listings, pricing, orders, payment, delivery, and support.

Listings and availability

Stock can change fast. Before you pay, confirm the exact device (condition, color, storage, battery health, and what is included) and the final price on WhatsApp.

If stock or price changes, we update the listing. If something sells out, it is no longer available.

An order is confirmed only after we agree on the exact product, total price, and delivery or pickup details with you directly.

Payment and delivery

We keep it step by step: we confirm the total price, then the payment method, then delivery or pickup and timing. Delivery time can vary by location and stock.

Please double-check the final details before sending payment: the exact product, the total price, and the delivery or pickup plan.

7-day hardware check period

The 7-day check period starts on the date the customer receives the device. It covers verified hardware faults that were already present at the time of sale but were not reasonably apparent during the initial inspection.

The customer must contact Uncle Apple Store within the 7-day period and provide the device for inspection. The device must be returned in substantially the same physical condition in which it was sold. A reported fault must be verified before a repair, replacement, exchange, refund, store credit, or another appropriate solution is offered.

Not covered: physical damage, cracked screens or glass, liquid damage, accidental damage, misuse, unauthorized repairs or modifications, software problems caused after purchase, loss or theft, cosmetic wear already disclosed at the time of sale, and normal battery wear.

Battery health shown on a listing represents the battery information recorded when the device was inspected or listed. Normal changes in battery health after purchase are not automatically considered a hardware fault.

This store policy does not remove any customer rights that apply under local law.

Independent reseller

Uncle Apple Store is an independent reseller of consumer electronics.

Uncle Apple Store is not affiliated with, endorsed by, sponsored by, or operated by Apple Inc. Apple, iPhone, iPad, MacBook, Apple Watch, AirPods and related product names and trademarks belong to Apple Inc.

Shop location

Coming soon at Aziz Mall, OIC Rd, Serrekunda, The Gambia.

Planned hours: 09:30 - 20:00. The physical shop is not yet open for walk-in shopping or collection.

WhatsApp The Gambia: +220 301 3139. WhatsApp Germany: +49 1567 9652076.