Refund Policy
We try to be fair. We confirm details before you pay. If there is a real problem, we will help and handle it calmly.
How refunds are handled
Before payment, we confirm the exact item and condition with you on WhatsApp. If there is a verified fault within the check period or the warranty period we agreed, we review it and choose the best fix: exchange (if available), repair help, store credit, or a refund.
Change of mind refunds are usually not possible after purchase. We compare the issue to the original listing, the condition notes, and what was confirmed at the time of sale.
Items that usually cannot be refunded
Some items are final sale unless there is a verified issue that was not disclosed.
Gift cards are final. Accessories opened after sale are usually final. If a product was sold with a clear cosmetic or battery note, that note is not a refund reason.
How to request help
Message us on WhatsApp (or email) as soon as you notice the issue. Send your name or order details, the product name, and what is wrong.
A quick photo or short video helps us check faster and tell you the next step.