Refund Policy

We try to be fair. We confirm details before you pay. If there is a real problem, we will help and handle it calmly.

How refunds are handled

Before payment, we confirm the exact item and condition with you on WhatsApp. If a verified hardware fault that was already present at the time of sale is reported within 7 days of receiving the device, we inspect it and determine an appropriate solution such as repair help, replacement or exchange if available, store credit, or a refund.

Change of mind refunds are usually not possible after purchase. We compare the issue to the original listing, the condition notes, and what was confirmed at the time of sale.

Please contact us within 7 days and keep the product in substantially the same physical condition as sold. Physical damage, cracked glass, liquid damage, accidental damage, misuse, unauthorized repairs or modifications, customer-caused software problems, loss or theft, disclosed cosmetic wear, and normal battery wear are not covered. This store policy does not remove rights that apply under local law.

Items that usually cannot be refunded

Some items are final sale unless there is a verified issue that was not disclosed.

Gift cards are final except where applicable law requires otherwise. Accessories opened after sale are usually final unless there is a verified fault. A cosmetic issue or battery condition clearly disclosed before sale is not, by itself, a refund reason.

How to request help

Message us on WhatsApp (or email) as soon as you notice the issue. Send your name or order details, the product name, and what is wrong.

A quick photo or short video helps us check faster and tell you the next step.